Dear Valued Customer, We have detected a hard drive fault in the node XEN6 at Softlayer Texas and we will be performing maintenance on this server within the next 5 hours and we will update this announcement page once we have finally get exact time from Softlayer on-site staff. We advice everyone to take precautionary backup of your data to ... Read More »
 We would like to advice you of hardware fault (hard drive) on the host machine XEN5 in Germany which results in degraded RAID array, we will perform emergency maintenance to address the issue including rebooting of host machine. Please allow up to 1 hour service interruption, we hope you are doing due diligent in backing up your own data, ... Read More »
Dear Valued Customer, We would like to update you about the status of Phoenix Node 3, first we want to apologize about the delay as this happened several hours past mid-night and we happen to have one level 2 staff on duty then, this has been escalated to senior admin and being worked upon at the moment a long with staff on site. The current ... Read More »
Please be informed that we would be performing maintenance of the server PNAP-NODE1 about 8 hours from now (about 3 May 11 pm MST), the maintenance we will be performing will be to replace one failed drive in the RAID array and apply kernel patches at the same time. Please allow from 30-60 minutes service interruptions, we suggest everyone to ... Read More »
