When a Xen VPS is delivered and you login for the first time you might see something similar to this:
-bash-3.2#
This "bash" makes it tough to navigate through SSH since it doesn't give you much information. To fix that, you can simply type this in your SSH when logged in:
PS1="[\u@\h \W]\$ "
If you have any other questions please feel free to open a Support Ticket.