We would like to inform all cutomers on XEN12 that we have detected hardware fault on the host machine (XEN12) and this is causing random server reboots over the last several days, we have provisioned a brand new server as replacement and we would like to migrate everyone one by one starting within the next 24 hours or even sooner, we request everyone to get a copy of your data off your server to ensure there will be no data losses.
Also please be aware that you will be issued a new IP address on a new network with 1Gps port speed, we are plan to migrate your existing data to the new server however if you want to be issued with new VPS we can give you a fresh VPS and give you 48 hour window to move your own data. Just let us know by opening a helpdesk ticket if you want this route otherwise just wait for further notice when we have migrated your server to the new node including your new IP address.
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Please note only client on XEN12 (Los Angeles) are affected, if you are not on XEN12 please disregard this notice.
Thank you,
QuickWeb Hosting Team
Update: Migration on-going, if you want to move your own data (which we highly recommend) don't hesitate to contact us so we can create a fresh VPS for you and give you 2-3 days to move your own data over.
Saturday, March 24, 2012
