Dear Affected Customers,

We have detected hardware issue which is also contributing to the frequent CPU overloading which results in several server crashes, we will be performing emergency maintenance of the CHALLENGER server an hour from now, this includes replacement of some drive(s) in the RAID array.

Please allow service interruptions of about 1-2 hours and when the server goes up please avoid any heavy i/o activities to let the RAID array rebuild safely, we also encourage you to backup your important data off the server.

Please let us know if you have any questions, we apologise to this inconvenience but rest assured we are doing everything to finally resolve this on going issue.

Sincerely,

QuickWeb Hosting Team

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UPDATE : 9AM 14 January - NZDT

As per announcement we have performed hardware maintenance as we have found RAID issue, we apologize for this however there are complication in rebuilding the RAID it constantly failing re-syncing with the new drives even after long hours of trying overnight, however everyone's data safety is our main priority so we just decided to restore the old drives and boot the machine so everyone could make backup of their data within 48 hour period as we will rebuild the OS with new sets of hard drives and RAID controller.

We can accommodate request if some people would want to be moved to another machine however this will change their IP address, let us know if you want this option so we can migrate your VPS to another Softlayer Texas machine as soon as possible on first come first serve basis.

Please avoid doing any intensive i/o processing as this will cause massive CPU spike due to drive issues, We sincerely apologize for this hardware failure, your VPS should be up shortly if not please contact us.

Once again BACKUP YOUR DATA AS SOON AS POSSIBLE please otherwise we are not responsible if you lose all your data as it is your responsibility to ensure the safety of them if they are important to you.

Sincerely,

QuickWeb Hosting Team

 

 

 



Пятница, Январь 13, 2012

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